NDSS – National Diabetes Services Scheme

When you were first diagnosed with diabetes, perhaps you registered with the NDSS, the National Diabetes Services Scheme. You may recall the blue card you received in the post that helps you access subsidised diabetes products and services. If you don’t have diabetes or you’re unfamiliar with the NDSS, the initiative helps to provide support and services to people living with diabetes.

The NDSS aims to help you understand and self-manage your diabetes and access diabetes services, support and products.

Registration with the NDSS is free to all eligible people, which includes those who:

  • Live in Australia or
  • Visiting from a country with which Australia has a reciprocal health care agreement
  • Have been diagnosed with any type of diabetes by your doctor; or
  • Have other eligible conditions requiring regular monitoring of blood glucose levels; and
  • Hold (or are eligible to hold) a Medicare card or Department of Veterans’ Affairs card

To access an NDSS registration form and read all eligibility criteria, visit the NDSS website at www.ndss.com.au

Products and services available on the NDSS

The NDSS provides products and services to people living with diabetes, which includes:

  1. Access to subsidised or free diabetes products.
  2. Resources, health information and programs to help you manage your diabetes. To find out more about the programs and services available through the NDSS, visit the NDSS website at ndss.com.au/services or ring the NDSS helpline at 1800 637 700.
  3. Information and support through the free, telephone based NDSS helpline at 1800 637 700. You can speak with an accredited dietitian, diabetes educator or exercise physiologist for general health information and to help you manage your diabetes.

Products available on the NDSS

Using your NDSS card, you can access diabetes supplies at a reduced cost. Supplies include:

  • Blood glucose test strips 
  • Urine/ketone monitoring strips 
  • Insulin pump consumables
  • Continuous and flash glucose monitoring products 
  • Insulin syringes and pen needles

Limits and eligibility conditions apply to products available through the NDSS. NDSS subsidised product is not available at Diabeteshop.com.

You do not need a prescription from your doctor to access products through the NDSS. You just need to register with the NDSS. Products are available at Access Points, generally a community pharmacy or health centre, clinic or hospital. For your closest Access Point you can search using the Online Services Directory or call the NDSS helpline at 1800 637 700.

How can you access a blood glucose meter?

If you have diabetes, you may have been asked by your diabetes team to check your blood glucose levels. Blood glucose test strips are subsidised through the NDSS.  If you meet eligibility criteria, you may be able to access a free blood glucose meter. You can also purchase a meter through the diabetes shop or through your local Access Point.

What other diabetes supplies will I need to manage my diabetes?

In addition to what is available through the NDSS, like blood glucose and ketone test strips, you may need additional diabetes supplies. This may include:

For all of your diabetes supplies, visit the diabetes shop at https://diabetesshop.com/.

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