Diabetes Shop β Shipping & Delivery
Shipping Information
Diabetesshop.com only ships within Australia. We use Australia Post Parcel System for all orders weighing less than 22kg. This Standard Service is by road freight. For cartons that weigh more than 22kg, we use a network of economy road freight couriers.
Rates
We are pleased to offer a standard shipping rate of $12.95 to all destinations in Australia
Exclusions
Orders from STO affiliates (State and Territory Organisations) and all wholesale customers.
Australia Post Express Service
Our warehouse partner does not offer this service, however most orders are dispatched and received between 2 and 5 business days.
Handling TimeΒ
Please allow up to two business days for order processing.
Estimated Delivery Times After Dispatch
State | Shipping Time |
---|---|
NSW Metro | 1 β 2 business days |
NSW Regional | 3 - 5 business days |
ACT | 3 β 6 business days |
QLD Metro | 3 β 6 business days |
QLD Regional | 3 β 6 business days |
VIC Metro | 3 β 6 business days |
VIC Regional | 3 β 6 business days |
SA Metro | 3 β 6 business days |
SA Regional | 3 β 6 business days |
TAS | 3 β 6 business days |
WA | 3 β 6 business days |
NT | 3 β 6 business days |
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). You can use this tracking number on the Australia Post website to track the progress of your delivery. Click here for Australia Post Tracking.
Delivery Address
Please double check that your delivery address is correct. Returned parcels due to incorrect addresses can be subject to a return-to-sender fee of $12 as well as a redelivery charge to resend your parcel.
Enquiries and Cancellations
For any queries about your order please contact us at service@diabetesshop.com, or call on 1800 177 055. Please quote your order number.Β Β An order can be cancelled or changed if it has not been processed at our warehouse.
Returns Policy
Our Returns & Refunds Policy provides detailed information about options and procedures for returning your order.