Diabetes Shop – Shipping & Delivery
Diabetesshop.com only ships within Australia. We use Australia Post Parcel System for all orders weighing less than 22kg. This Standard Service is by road freight. For cartons that weigh more than 22kg, we use a network of economy road freight couriers.
As a result of COVID-19 and Australia Post delays, some orders are experiencing longer than usual delivery times.
We are pleased to offer a standard shipping rate of $9.95 to all destinations in Australia
Orders from STO affiliates (State and Territory Organisations) and all wholesale customers.
Australia Post Express Service
This service is currently not available, but will be returning in early 2021. For urgent orders please contact our customer care team email@example.com or 1300 776 388 to check if our standard courier network can meet your delivery deadline.
All orders are processed in our warehouse the same day or the next day. Cut off time for same day despatch is 8am Monday to Friday, excluding public holidays. Orders received after 8am will be processed and despatched the next business day.
Estimated Delivery Times After Dispatch
|NSW Metro||1 – 2 business days|
|NSW Regional||3 - 5 business days|
|ACT||3 – 6 business days|
|QLD Metro||3 – 6 business days|
|QLD Regional||3 – 6 business days|
|VIC Metro||3 – 6 business days|
|VIC Regional||3 – 6 business days|
|SA Metro||3 – 6 business days|
|SA Regional||3 – 6 business days|
|TAS||3 – 6 business days|
|WA||3 – 6 business days|
|NT||3 – 6 business days|
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). You can use this tracking number on the Australia Post website to track the progress of your delivery. Click here for Australia Post Tracking.
Please double check that your delivery address is correct. Returned parcels due to incorrect addresses can be subject to a return-to-sender fee of $12 as well as a redelivery charge to resend your parcel.
Enquiries and Cancellations
For any queries about your order please contact us at firstname.lastname@example.org, or call on 1300 776 388. Please quote your order number. An order can be cancelled or changed if it has not been processed at our warehouse.
Our Returns & Refunds Policy provides detailed information about options and procedures for returning your order.