Shipping & delivery information

diabetesshop.com only ships within Australia. We use Australia Post for all orders weighing less than 22kg. For orders that weigh more than 22kg, we use a network of economy road freight couriers.

Rates

We offer a flat shipping rate of $14.95 to all destinations in Australia. We also offer free shipping on all orders over $120.

For all Plus or Legacy YOUnited members, you’ll receive free shipping on all orders with no minimum spend required. Please refer to your YOUnited membership pack if you are unsure how to redeem this.

Please note: STO (State and Territory Organisations) affiliates and wholesale customers cannot access this shipping rate. Wholesale parcels are charged at cost.

Order processing

Please allow 1-2 business days for order processing and dispatch.

Estimated delivery times after dispatch

Australia Post express shipping

Unfortunately, we do not offer express shipping at this time.

Shipment confirmation and order tracking

Once you have placed an order with Diabetes Shop, our system automatically sends you a confirmation email. As soon as the order is dispatched by our warehouse, tracking details are sent via email.

If you are unable to track your order or haven’t received any email, please call 1800 177 055 or send us an email at service@diabetesshop.com.

Items direct from supplier

We have a small number of items that are sent directly from the supplier instead of our warehouse. This may slightly change processing or delivery times, and if you have additional items in the same order they will arrive separately.

You’ll still receive tracking details once the supplier ships your item, and our Customer Service team remains your main point of contact for any delivery questions or issues.

Any items coming directly from the supplier are listed as such on their description page.

Delivery address

Please double check that your delivery address is correct before completing your order. Returned parcels due to incorrect addresses can be subject to a return-to-sender fee of $12, as well as a redelivery charge to resend your parcel.

Enquiries and cancellations

For all enquiries about your order, please contact our Customer Service team at service@diabetesshop.com or call on 1800 177 055. Please be ready to quote your order number. An order can be cancelled or changed if it has not been processed at our warehouse.

Returns policy

Our detailed return policy is available on our Returns & refunds page.