Shipping Information

Diabetesshop.com only ships within Australia. We use Australia Post Parcel System for all orders weighing less than 22kg. This Standard Service is by road freight. For cartons that weigh more than 22kg, we use a network of economy road freight couriers.

Rates

We are pleased to offer a standard shipping rate of $12.95 to all destinations in Australia.

Please note that STO affiliates (State and Territory Organisations) and wholesale customers cannot access this rate. Wholesale parcels are charged at cost.

Australia Post Express Service

Our warehouse partner does not offer this service, however most orders are dispatched and received between 2 and 5 business days.

Handling Time 

Please allow up to two business days for order processing.

Estimated Delivery Times After Dispatch

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). You can use this tracking number on the Australia Post website to track the progress of your delivery. Click here for Australia Post Tracking.

Delivery Address

Please double check that your delivery address is correct. Returned parcels due to incorrect addresses can be subject to a return-to-sender fee of $12 as well as a redelivery charge to resend your parcel.

Enquiries and Cancellations

For queries about your order please contact us at service@diabetesshop.com, or call on 1800 177 055. Please be ready to quote your order number.  An order can be cancelled or changed if it has not been processed at our warehouse.

Returns Policy

Our Returns and Refunds Policy provides detailed information about options and procedures for returning your order.