Diabetes Shop – Shipping and Delivery

Shipping information

diabetesshop.com only ships within Australia. We use Australia Post for all orders weighing less than 22kg. For orders that weigh more than 22kg, we use a network of economy road freight couriers. 

 

2025 Australia Post Christmas Cut-off Dates

Australia Post have released the following cut-off dates to ensure delivery before Christmas Day. These dates are to be used as a guide only, and we recommend ordering your items as soon as possible.

State* Cut-off date
NSW Thursday 18/12
ACT Wednesday 17/12
VIC Wednesday 17/12
QLD Wednesday 17/12
SA Wednesday 17/12
WA Tuesday 16/12
TAS Wednesday 17/12
NT Friday 12/12

*Metro areas only, please allow additional times for regional and rural areas.

Rates

We offer a flat shipping rate of $14.95 to all destinations in Australia. We also offer free shipping on all orders over $120. 

For all Plus or Legacy YOUnited members, you’ll receive free shipping on all orders with no minimum spend required. Please refer to your YOUnited membership pack if you are unsure how to redeem this. 

Please note: STO (State and Territory Organisations) affiliates and wholesale customers cannot access this shipping rate. Wholesale parcels are charged at cost.

 

Order Processing

Please allow 1-2 business days for order processing.


Estimated Delivery Times After Dispatch

State Shipping time
NSW Metro 1 – 2 business days
NSW Regional 3 - 4 business days
ACT 2 – 3 business days
QLD Metro 2 – 3 business days
QLD Regional 2 – 12 business days
VIC Metro 2 – 3 business days
VIC Regional 3 – 5 business days
SA Metro 2 – 4 business days
SA Regional 2 – 5 business days
TAS 3 – 8 business days
WA 4 – 10 business days
NT 4 – 13 business days


 

Australia Post Express Service

Unfortunately, we do not offer Express Shipping at this time.

 

Shipment Confirmation and Order Tracking

Once you have placed an order with Diabetes Shop, our system automatically sends you a confirmation email. As soon as the order is dispatched by our warehouse, tracking details are sent via email. 

If you are unable to track your order or haven’t received any email, please call 1800 177 055 or send us an email at service@diabetesshop.com.  


Delivery Address

Please double check that your delivery address is correct before completing your order. Returned parcels due to incorrect addresses can be subject to a return-to-sender fee of $12, as well as a redelivery charge to resend your parcel. 


Enquiries and Cancellations

For all enquiries about your order, please contact our Customer Service team at service@diabetesshop.com or call on 1800 177 055. Please be ready to quote your order number. An order can be cancelled or changed if it has not been processed at our warehouse. 


Returns Policy

Our detailed return policy is available on our Returns and Refunds page.