Shipping Costs and Delivery Times
Your diabetesshop.com order can be shipped at 2 fast delivery speeds:
- Standard shipping can be expected within 3-6 business days* for $9.95**
- VIP shipping can be expect delivery within 1-2 business days* for $25.00**
*Please note that shipping times will be longer for remote areas, Western Australia, and for orders placed during busier seasonal periods, or public holidays such as Christmas.
** Orders containing bulky or heavy products, and/or being delivered to non-metro addresses may attract extra shipping costs. This additional cost will be displayed by our shipping calculator during checkout, and extra charges will be added if needed.
The following type of orders fall outside our standard and VIP delivery terms:
- Orders weighing more than 1kg
- Large or heavy orders
- Orders to delivery addresses with remote or rural postcodes that fall outside the regular service area of our couriers.
- Orders from STO affiliates (State and Territory Organisations) and wholesale customers.
diabetesshop.com reserves the right to charge higher shipping costs for orders that fall outside our shipping terms. Customers will be notified by email of orders with shipping costs found to be significantly higher than the standard charge of $9.95, or VIP charge of $25. diabetesshop.com are happy to offer our customers with orders subject to increased shipping charges with the choice to proceed with an order, or to cancel and have all payment refunded if the new shipping charges are not acceptable.
For any issues, please contact us at firstname.lastname@example.org, or call on 1300 776 388 and quote your order number.