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Diabetesshop.com only ships within Australia. We use Australia Post Parcel System for all orders weighing less than 22kg. This Standard Service is by road freight. For cartons that weigh more than 22kg, we use a network of economy road freight couriers.


We are pleased to offer a standard shipping rate of $9.95 to all destinations in Australia


Orders from STO affiliates (State and Territory Organisations) and all wholesale customers.

Australia Post EXPRESS Service

Our warehouse partner does not offer this service, however most orders are dispatched and received between 2 and 5 business days. For very urgent orders please contact our customer care team service@diabetesshop.com or 1300 776 388 and we’ll check if our warehouse partner’s courier network can meet your delivery deadline.


All orders are processed in our warehouse the same day or the next day. Cut off time for same day despatch is 8am Monday to Friday, excluding public holidays. Orders received after 8am will be processed and despatched the next business day.

Estimated Delivery Times After Dispatch:

State Shipping Time
 NSW Metro  1 – 2 business days
 NSW Regional  3 - 5 business days
 ACT  3 – 6 business days
 QLD Metro  3 – 6 business days
 QLD Regional  3 – 6 business days
 VIC Metro  3 – 6 business days
 VIC Regional  3 – 6 business days
 SA Metro  3 – 6 business days
 SA Regional  3 – 6 business days
 TAS  3 – 6 business days
 WA  3 – 6 business days
 NT  3 – 6 business days


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). You can use this tracking number on the Australia Post website to track the progress of your delivery. Click here for Australia Post Tracking.


Please double check that your delivery address is correct. Returned parcels due to incorrect addresses can be subject to a return-to-sender fee of $12 as well as a redelivery charge to resend your parcel.


For any queries about your order please contact us at service@diabetesshop.com, or call on 1300 776 388. Please quote your order number.
An order can be cancelled or changed if it has not been processed at our warehouse.


Our Returns & Refunds Policy provides detailed information about options and procedures for returning your order.

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