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Shipping Costs and Delivery Times
Shipping on diabetesshop.com orders will incur a standard shipping cost of $9.95 and delivery can be expected within 3-6 business days. Alternatively, customers can access our VIP delivery option at the cost of $25, and expect delivery within 1-2 business days.
Please note that shipping times will be longer for remote areas, and during busier seasonal periods such as Christmas.
The following type of orders fall outside our standard and VIP delivery terms:
Orders weighing more than 1kg
Excessively bulky orders
Orders to delivery addresses with remote or rural postcodes that fall outside the regular service area of our couriers.
Orders from STO affiliates (State and Territory Organisations) and wholesale customers.
Diabetesshop.com reserves the right to charge higher shipping costs for orders that fall outside our shipping terms. Customers will be notified by email of orders with shipping costs found to be significantly higher than the standard charge of $9.95 or VIP charge of $25. Our diabetesshop.com customers reserve the right to cancel their order and have their payment refunded if the new shipping charges are not acceptable.
For any issues, please contact us at email@example.com, or call on 1300 776 388 and quote your order number.