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Standard delivery costs $9.95. Delivery of your order will take 3 to 6 business days (please allow longer for remote areas, or busier seasonal periods such as Christmas).
Standard Delivery is free for orders over $90.
VIP delivery charge is $25.00. Delivery of your order will take 1 to 2 business days (please allow longer for remote areas, or busier seasonal periods such as Christmas).
VIP is an additional cost options on all orders.
If your delivery does not arrive in this time please contact us at firstname.lastname@example.org, or call on 1300 776388, and quote your order number.
Returns and Refunds
Our customers have a right to repair, refund or replacement for all goods purchased from diabetesshop.com that have a manufacturing defect. The customer must return the faulty product to diabetesshop.com, and pay any associated costs. If the product is found to have a manufacturing fault after inspection, then all postage costs will be refunded to the consumer, in addition to the price paid for the product.
Any unsatisfactory goods must be reported to the seller within 5 business days of receipt at the delivery address.
diabetesshop.com reserve the right to accept applications for refund, or exchange, due to customer change of mind. A refund, or exchange, may be issued once the product has been returned and inspected. The returned product must be unused, unopened, in saleable condition, and include all original packaging. The customer is liable for the costs of return postage. Refunds on any incorrectly ordered or unwanted goods will not include the original postage charge, refunds will only be for the price of the goods ordered. Please email email@example.com to arrange a return if required.
No returns are offered on BGL Test Strips, Insulin Pen Needles or Syringes, unless the product has a manufacturing fault.
diabetesshop.com does not offer refunds to NDSS registrants who purchase full price BGL Test Strips, Insulin Pen Needles or Syringes.