About Our Experts

Our guarantee

Our priority is supporting you and your diabetes management. We take special care when we select products for people living with diabetes. If one of our products does not perform to your satisfaction or to the manufacturer’s specifications, you can contact our customer service team for a repair, replacement or a refund.

Our health professionals support Diabeteshop.com

Our store is the official store of Diabetes NSW & ACT, Diabetes Queensland, Diabetes Tasmania, and Diabetes Victoria. We have a large team of experienced health professionals who specialise in diabetes education and management - diabetes educators, dietitians, exercise physiologists and pharmacists who support the shop by:

  • making product recommendations
  • reviewing new products in our essential range before being permitted to be sold on the store
  • checking every product description for accuracy
  • answering any questions, you may have about selecting a product on the store. Call our customer care centre and ask to speak to a health professional – 1300 342 238
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