Our team are happy to answer your questions about:
- Product information
- The progress of your order
- Feedback on your shopping experience
If you prefer to speak to someone then call:
- Diabetes NSW & ACT on 1300 342 238
- Diabetes Queensland on 1800 177 055
- Diabetes Tasmania on 1300 136 588
Once you’ve joined you are eligible for a member discount of 10% on all products sold by diabetesshop.com
To become a member simply CLICK HERE for information on how to join Diabetes NSW & ACT, DIabetes Queensland or Diabetes Tasmania to access your 10% member discount.
Once you’ve joined you qualify for your 10% member discount. It’s like shopping GST free!!
Shipping and Delivery
All orders are processed in our warehouse within 1-2 business days. Orders are not dispatched or delivered on weekends or holidays.
Daily orders close at 3 pm Mon to Friday. If you place your order before 3 pm Mon to Friday, it will be processed by the warehouse the next business day.
Orders received after that time will be included in the following day’s order run. For example, if you place your order at 4 pm on Tuesday, it will be added to Wednesday’s order file and despatched to the courier service on Thursday. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Estimated Delivery Times After Dispatch:
|NSW Metro||2 business days|
|NSW Regional||up to 5 business days|
|ACT||3-6 business days|
|QLD Metro||3-6 business days|
|QLD Regional||up to 8 business days|
|VIC Metro||3-6 business days|
|VIC Regional||up to 8 business days|
|SA Metro||3-6 business days|
|SA Regional||up to 8 business days|
|TAS||up to 8 business days|
|WA||up to 8 business days|
|NT||up to 8 business days|
Shipping costs are calculated during the checkout process and will depend on the delivery postcode as well as the total weight of your order. The vast majority of our orders fall within the standard rate of $9.95.