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Recent Blog Posts

Lancing & Lancets

I recently asked a number of questions by John about lancets. John wanted to know, “Why are Lancets not subsidised by th...

Preparing for Hypoglycaemia

In my last post, I wrote about the symptoms and effects of hypoglycaemia. At the recent Diabetes NSW & ACT Live Your Lif...
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Terms & Conditions

General Conditions for diabetesshop.com purchases;
  1. Delivery and returns – Delivery of your goods can take up to 10 business days (please allow up to 10-14 days in remote areas and busier seasonal periods such as Christmas), if your delivery does not arrive in this time please contact us at customerservice@diabetesnsw.com.au or call on 1300 776 388 with your order number. diabetesshop.com products may be authorised to be returned within the Final Inspection period if in as new condition and unopened. Purchaser may be required to organise and fund transport costs.
  2. Price and payment – diabetesshop.com reserves the right to cancel and refund an order prior to dispatch. Discrepancies may include incorrect pricing or out of stock items.
  3. Final inspection – All Goods are received, subject to Purchasers inspection, within 5 business days of receipt at the delivery address, any unsatisfactory goods must be reported to the seller within this period or are accepted as being in a satisfactory condition by the purchaser. Upon return of Goods, the Seller will:(a) replace/rectify the rejected Goods within 14 calendar days;(b) reimburse the Purchaser for the price paid (for diabetesshop.com goods only) and any costs associated with the return of the Goods.(c) Purchaser may be required to return goods at their own cost. (d) We only offer refunds on BGL Test Strips, Insulin Pen Needles, and/or Insulin Syruinges if they are faulty or damaged, if you are eligible for the NDSS subsidy and purchase full priced BGL Test Strips, Insulin Pen Needles, and/or Insulin Syruinges you are not eligible for a refund.
  4. Warranties – The Seller warrants the Goods or Services will conform to their description and be of good and saleable quality. All warranties sit with the manufacturers. No Additional Warranties are given for Diabetes NSW products.
  5. Privacy – diabetesshop.com respects your right to privacy. Your personal information will only be used for the purposes of diabetesshop.com and for the purpose for which it is provided. It will not be disclosed to any third party without your express consent. A full copy of diabetesshop.com (Diabetes NSW’s Privacy Policy) can be obtained at diabetesnsw.com.au/Privacy. All personal information is protected by the Commonwealth Privacy Act 1988.

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